How do I disable my firewall? (-12 error)

*(Note: this article primarily applies to eLicense, although there can be similar issues with our new Online Activation System, and the steps described below to adjust your firewall settings are of course universal).* In order to properly connect to the eLicense Server the first time (to authorize the license), you will need in some cases to disable your personal firewall software. This also fixes the "-12" error message that you might receive when you try and license your game. **Windows XP Firewall** Log on as a user that is a member of the Administrators group. Open the Network Connections folder, right click the desired connection, and then click Properties. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall. **Norton Internet Security** http://www.symantec.com/sabu/nis/nis_pe/ Log on using an account with Adult or Supervisor rights Open Norton Internet Security. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable. **Norton Personal Firewall** http://www.symantec.com/sabu/nis/npf/ Open Norton Personal Fireall. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable. **McAfee Internet Security** http://www.mcafee.com/myapps/is5/default.asp Right-click the McAfee icon. Point to Personal Firewall and then click Options. Click the Security tab. Set the Security Level by moving the slider to the desired level. Set Access to Low. Click OK to save changes. **McAfee Firewall** http://www.mcafee.com/myapps/firewall/default.asp?duration=2%20 Click Stop McAfee Firewall to disable the software. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic. **EZ Firewall** Right Click EZ Firewall Icon in the notification area of the taskbasr Select Shutdown EZ Firewall WORKAROUND: If all else fails, you can always try the Manual Activation procedure. That procedure should work as long as you can open a website in a browser. Click on the "Manual Activation" button in the eLicense Activation window that appears when you launch the game and follow the on-screen procedure step by step.