eLicense Error Numbers Explanation

Here is a list of the most common error messages, their meanings, and what you should do. Naturally, these only apply to eLicense and not our new Online Activation System. Note that the messages are by number - error messages generally have a text message, often telling you what to do, but the number is the primary reference. Also note that when the number has a minus (-) sign, that is important: error 11 and error -11 mean different things. The minus sign is used for errors which have to do with communication between the eLicense software on your computer and the license servers. If you are having a problem and you need to contact us please email us at elicense@battlefront.com. Be sure to give us the exact message you see, including the number. *-3 Error on license servers.* Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using at elicense@battlefront.com at once! Please provide exact details on the steps leading up to the error occurring. *-4 Error in parsing data returned from license servers.* Indicates a problem with the data returned from the license server. This may be remedied by correct proxy settings. Sometimes it can be caused by the presence of personal firewall software on the computer. Contact us using at elicense@battlefront.com at once! Please provide exact details on the steps leading up to the error occurring. *-9 The connection to the license servers has timed out.* This means the eLicense software is unable to connect to the internet or to a proxy server from your computer. Check your network connections, and try different proxy settings if applicable. *-10 A connection to the license servers could not be established.* This means the eLicense software is not establishing a two-way conversation with the eLicense servers. Check your proxy settings and try different combinations of proxy configuration to connect. *-11 Windows sockets initialization failed.* This indicates a problem with your Windows sockets configuration. It is usually a system problem and not specific to eLicense. Getting your browser to work properly will usually provide a solution. *-12 error* This error occurs when you have a personal firewall/proxy installed on your computer. You may need to disable the personal firewall/proxy software temporarily to get your license. The specific process to do this is listed above here *8 License installation failure.* This indicates an internal error on the license servers. Please contact technical support at sales@battlefront.com *11 There are no licenses currently available for this Order ID.* There are a restricted number of licenses available with product (usually two). This error means that all the available licenses are in use. You should unlicense the product on one of the systems it is installed on to "free up" a license. *23 "Sorry, could not get a license at this time..."* This error indicates a problem with the eLicense software on your computer. " ...get a license" does not refer to license acquisition from the eLicense servers, it refers to the eLicensed application being unable to retrieve license data on your computer. With older versions of eLicense, this error may occur on Windows XP when using the Fast Switch feature, and the logged-on user is not the owner of the program. This error will also occur when trying to run eLicensed software via Terminal Server or Remote Desktop. *501 License Key not found.* This is the error we're encountering most often. Usually it's due to a typo, i.e. when you enter the license key incorrectly. If possible it is always a good idea to copy & paste your license key to avoid typos. Another possibility is that you are entering a correct key, but for the wrong game. If you bought more than one game from us, make sure that the key you are entering is the proper one for the game you are trying to license. Lastly, in some extremely rare cases, you might run into this error when there was a problem in the automated registration of your key on the eLicense servers. In this case, if you get persistant 501 errors, please contact us at sales@battlefront.com for support, include the license key you are trying to enter, and we'll doublecheck it. *96 License installation failure.* This error indicates that you generated a offline license request but did not use it, then you generated a new offline request and went to the website but pasted in the original request. In order to resolve this issue, create a new offline request and be sure that is the one you use when you go to the license website www.license.net *97 License installation failure.* This error shows that your off-line license is incorrect or incomplete. It can also appear when you're trying to install an "off-line license" using your "license REQUEST" file. In such a case, you have to first enter your request on the www.license.net website to generate your off-line license, and use THAT file (usually called license.txt) to install the license. *98 License installation failure.* Please make sure you have pasted all of the offline license data into the dialog. If you still receive this error, this indicates an internal error on the license servers. Please contact technical support at sales@battlefront.com *999 Unknown error.* Unknown error. Try again, and if the problem persists, contact us at elicense@battlefront.com. Please provide exact details on the steps leading up to the error occurring. *12004 Request date is invalid. Check your system clock. Processing terminated.* This error indicates that your system clock on your computer is mis-set. Check your clock and make sure that the year, date and day are correct. Once you have fixed your clock setting, retry to submit your license key.
Published on: 2014-07-18
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