Our full version downloads are hosted on a major internet backbone (Amazon server cloud) with literally unlimited bandwidth and 100% connectivity and are managed by Citrix. Usually, download issues that we have encountered in the past, have to do with client side issues such as internet security programs, or with other problems downstream outside of our control.
Here are a few tips on how to get more reliable downloads:
- **Make sure to adjust your internet security program settings to not interfere with the download.** Our games are encrypted against hacking and some anti-virus and internet security programs such as Norton 360 or ZoneAlarm, to name a few, that are not able to decode the encryption throw a false alarm. Please refer to your security software documentation for how to change the appropriate settings.
- **We do NOT recommend using Download Managers!** Download managers are often not able to cope with the dynamic nature of the cloud network environment. Use a browser to download instead. We recommend using the following browsers: Firefox, Chrome and Internet Explorer on the PC, and Safari on the Mac.
- **Make sure you have a fast and reliable internet connection.** Trying to download a 3 GB file through a basic DSL connection is asking for (unnecessary) trouble. Perhaps the Mail Delivery option is better suited. Submit a Ticket if you would like to switch the delivery method (Shipping & Handling fees apply).
- Make sure your computer doesn't go to **sleep** or otherwise loses its internet connection during the download.
If you continue having issues with the download, please email email@example.com directly, or go to their support site at http://www.sharefile.com/support/?src=direct&v=e&cat=1
As of January 1, 2013, there are no more download limits in place, so neither the number of downloads nor the time period in which you can download is limited. Please note that this is not the same as "infinite digital storage". No such guarantee is part of the purchase or license agreement, and after delivering the file to you once, it is your responsibility to make and keep a backup as needed.